Refund policy
Return and Refund Policy – LankaToy.com
At LankaToy, your privacy, safety, and satisfaction are our top priorities. Due to the highly personal nature of our products, all sales are final. Please read the policy carefully before placing your order.
No Returns or Exchanges
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For hygiene and safety reasons, we do not accept returns or exchanges once a product has been opened or delivered.
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This policy applies to all items, as adult products are considered intimate goods similar to underwear.
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Please ensure you select the correct product, size, and type before confirming your order.
No Refunds
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Once a product has been sold, it cannot be refunded.
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Refunds are not available for change of mind, incorrect selection, or accidental orders.
Address & Contact Details
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Customers are responsible for entering the correct delivery address and phone number at checkout.
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Our courier partners may contact you by phone prior to delivery. Please ensure your phone is switched on and reachable.
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LankaToy is not responsible for delays, lost items, or non-delivery caused by incorrect addresses or unavailable contact numbers.
Damaged or Incorrect Items
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While returns and refunds are not accepted, in the rare case of a defective product or wrong item being shipped, please contact us within 24 hours of delivery at lankatoy00@gmail.com with photos, and we will assist you.
Discreet Delivery
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All orders are shipped in plain, discreet packaging to ensure your privacy.